Frequently asked questions
Your comfort is our priority. This FAQ has been designed to offer you immediate and detailed assistance on the Signature universe. If, however, you do not find the desired answer, our concierge service remains at your entire disposal for a personalized exchange.
Product
Preserving the radiance of your shoes is essential. You will find our recommendations:
1. On our online Interview Guide.
2. On the personalized card slipped into your box.
Finding the perfect fit is paramount for both comfort and elegance. You can access our sizing expertise through the following channels:
- The Size Guide: On every product page, click the "Size & Fit Guide" link located just above the size selection menu. This includes a comprehensive conversion chart (EU, UK, US) and precise measurements in centimeters.
- Personalized Consultation: If you are between sizes or have specific concerns (such as a high arch or wide fit), our concierge team is available via Live Chat or email to provide tailored recommendations based on your usual size in other luxury brands.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
A rigorous selection, without compromise
Where do the leathers used by Signature come from?
We work exclusively with renowned family tanneries, mainly located in Italy (Tuscany) and in France. These partners were selected for their ancestral know-how and their ability to treat the skins without altering their natural grain. Each leather is certified by environmental quality labels (LWG), guaranteeing responsible production.